Staff Specialist, Customer Service

Education

• Bachelor’s degree in Industrial Engineering, Business, Supply Chain, Economics, Finance, or a related field.

Requirements

• 6–8 years of relevant experience in customer service, supply chain, or order management.
• Strong Excel skills (pivot tables, VLOOKUP, advanced formulas) and experience with data analysis tools.
• Familiarity with ERP systems (SAP, Oracle, or similar) and demand planning software.
• Certifications in Demand Planning (e.g., CPIM, CSCP) are a plus.
• Mid to high-level English proficiency (written and spoken).
• Strong ability to analyze large datasets and extract meaningful insights.
• Experience in statistical analysis and forecasting techniques.
• Advanced written and verbal communication skills, with the ability to present complex data insights clearly and effectively.
• Strong collaboration and interpersonal skills to work cross-functionally.

Job Responsibilities

• Ensure 100% On-Time-In-Full (OTIF) delivery and zero customer complaints.
• Manage and resolve customer inquiries and complaints related to order fulfillment.
• Escalate issues related to capacity vs. customer orders/forecast.
• Collaborate closely with internal teams (PMC, shipping) and external customer supply chain teams.
• Drive process standardization and SAP optimization for order fulfillment.
• Prepare and present sales outlooks, forecast analyses, and regular reports to customers and internal stakeholders.